Shipping policy

At Sunny & Koopy, we take pride in crafting each item with love and care. Please review our shipping details below:

  • Processing Time: Since all our products are handmade to order, please allow 15-20 business days for your order to be created before shipment.
  • Shipping Methods: We offer standard and expedited shipping options at checkout.
  • Delivery Time: Shipping times vary based on your location and the selected shipping method. Standard shipping typically takes 3-8 business days within the U.S. Priority shipping typically takes 2-3 business days within the U.S.
  • Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking details.
  • Lost or Delayed Packages: We are not responsible for delays or lost packages caused by the postal service. If you experience issues with delivery, we recommend contacting the carrier directly.
  • Incorrect Addresses: Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect addresses.

If you have any questions about your order, feel free to reach out via our Contact Us page.

 

📦 Lost Package Policy

At Sunny & Koopy, we want every order to arrive safely and on time. Once your package is dropped off with USPS or UPS, it is officially in the care of the shipping carrier, and we are no longer responsible for delays, scanning issues, or lost/stolen packages.

We will always do our best to support you through the process — here is how we handle lost packages:

📬 Marked as Delivered But Not Received

If your order shows “Delivered” but you did not receive it:

  1. Wait 24–48 hours
    USPS sometimes marks packages as delivered early.

  2. Check around your property
    Porch, mailbox, side doors, back door, garage, apartment parcel room, neighbors, etc.

  3. Contact your local post office directly
    Give them your tracking number and ask for a GPS scan lookup to see where the package was delivered.

  4. Email us within 24-48 hours of the delivery scan
    We will assist and guide you through the USPS search process.

Once a package is marked as delivered, Sunny & Koopy is not responsible for replacement or refund.

📦 Package Missing / Not Marked as Delivered

If your package is delayed or appears lost in transit:

  1. Contact your local USPS with your tracking number

  2. Notify us so we can help you file a Missing Mail Search

  3. USPS investigations may take several business days to complete

💛 Please Note

  • We are not responsible for stolen packages, incorrect addresses provided at checkout, or USPS delays.

  • Sunny & Koopy cannot issue refunds for lost or stolen packages.

  • If USPS confirms permanent loss, we will work with you on next steps.

  • Free shipping is USPS Economy, which may take 5–8 business days.
    For time-sensitive deliveries, we recommend upgrading to Priority Shipping during checkout.

📮 Filing a Claim

If your package is lost or stolen, you may file a claim with USPS here:
➡ www.usps.com/help/claims.htm

We are happy to assist, but the customer must initiate the claim.

💌 We're Here to Help

If you have any concerns or need support during the process, please email us at:
sunnyandkoopy@gmail.com

We truly care about your experience and will always do our best to help you navigate delivery issues.